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SHIPPING POLICY
Processing Time Orders are processed within 1–2 business days. Orders placed on weekends or public holidays are processed the next business day.
Shipping Zones & Delivery Times We ship from Cyprus using tracked courier services (FedEx/DHL).
| Zone | Countries | Delivery Time | Rate |
|---|---|---|---|
| Cyprus | Cyprus | 1–2 business days | €3.99 |
| Western EU | Austria, Belgium, France, Germany, Ireland, Luxembourg, Netherlands | 3–5 business days | €9.99 |
| Southern EU | Greece, Italy, Malta, Portugal, Spain | 3–5 business days | €12.99 |
| Nordic & Baltic | Denmark, Estonia, Finland, Latvia, Lithuania, Sweden | 4–6 business days | €13.99 |
| Eastern EU | Bulgaria, Croatia, Czech Republic, Hungary, Poland, Romania, Slovakia, Slovenia | 4–6 business days | €11.99 |
| United Kingdom | United Kingdom | 3–5 business days | €13.99 |
| United Arab Emirates | United Arab Emirates | 5–8 business days | €59.99 |
Tracking Once your order ships, you'll receive a tracking number by email. Please allow 24 hours for tracking to activate.
Taxes & VAT All prices displayed to EU customers include VAT. No additional charges will apply at delivery for EU orders.
Import Duties (Non-EU Orders) Orders shipped to the United Kingdom and United Arab Emirates may be subject to import duties and taxes upon arrival. These charges are the responsibility of the customer and are not included in our shipping rates. We recommend checking with your local customs office for more information before placing your order.
Delays Delivery times are estimates and may be affected by customs clearance, public holidays, or carrier delays. Oh Wow Hair is not responsible for delays outside our control.
Lost or Damaged Shipments If your order hasn't arrived within the estimated timeframe, or arrives damaged, please contact us at [your email] within 7 days of the expected delivery date.